Creating a Product | Knowledge Base

How to Create Product

In the Mailship portal, you can create products in two ways:

Add products individually.
Upload products in bulk via import.

This guide focuses on creating individual products. For information about bulk import, see the guide: Creating Products in Bulk via Import.

Creating a Physical Product

Products → Create → Product

Mandatory Fields:
Name - Your internal product name. Eshops - Select the e-shops where the product will be available. Internal SKU - Your internal product identifier. Primary EAN - The EAN code of the product. The Primary EAN must match the actual barcode on the product exactly.
Codes Instead of Primary EAN (API Only) Codes - These codes replace the Primary EAN. The advantage is that one product can have multiple codes linked to a single Internal SKU. Important! Only clients with the right implementation and API connection can use codes. If the product is created through the Mailship portal, the code can only be changed later via API or by contacting customer support. Codes cannot be used together with the Primary EAN. The procedure for switching from Primary EAN to API Client Codes can be found here.
Mandatory Fields for Non-EU Shipments:
HS Code - Harmonized system tariff code for customs clearance. Country of origin - Where the product was manufactured. This is important for customs.
Optional Fields:
Reference numbers - An additional identifier for the product. If not needed, we recommend using the same value as the EAN. Salesability - Categorization of the product based on its sales performance. Description - Your additional notes about the product. Customs description - For non-EU shipments, provide a detailed product description to simplify customs clearance. Dimensions - Not mandatory. Products will be measured during inbound processing. Languages on Product - If you have arranged an extra service for language check during inbound, you will see here which language versions are physically present on the product after the receipt of goods. Product Services - If you have arranged additional services for your products (for example: language labeling check – localization), they will be listed here.	Packaging Type - Classic or Oversized. Product group - E.g., magazine, footwear, toys. Image - Add a product image (max dimensions: 4096×4096 pixels, max size: 5 MB). Adding images helps the warehouse quickly identify and handle the product.

Services and Functions for Products

When creating a product, you can assign additional functions and services related to warehouse processes. Some services require prior arrangement with the sales and customer support teams. For more details, refer to the guide: Services and Functions for Products

Optional fields for extra services
Serial Number Tracking - Once enabled, we will track the serial number during both inbound and expeditions. LOT evidence - Once enabled, you can set additional parameters for the batch: Expiry offset Expiry offset for inbound Expiry offset for expedition Additional work on receiving Qualitative receiving

What to Keep in Mind When Creating a Product

Unique identifiers: Primary EAN and Internal SKU must always be unique.
LOT evidence: If you know that you want to track a product with a batch and expiration date, we strongly recommend turning on batch tracking on the product before the first inbound.

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In general: If the product has an expiration date, we always recommend turning on batch tracking on the product card.

Transforming Products and Sets:

If a product is created incorrectly and has no inventory, you can convert the product into a set or also xonvert a set into a single product. These changes can be made during product creation or editing.

Transforming a Product into a Set in Mailship

Creating a Virtual Product

Products → Create → Virtual Product

Mandatory Fields:
Name - Your internal product name. Primary EAN - The EAN code of the product. Internal SKU - Your internal product identifier. Eshops: Select the e-shops where the product will be available.
Optional Fields:
Product group - E.g., magazine, footwear, toys. Reference numbers - An additional identifier for the product. If not needed, we recommend using the same value as the EAN. Description - Your additional notes about the product.

Creating a Set

Products → Create → Set

Mandatory Fields:
Name - Your internal product name. Primary EAN - The set has no EAN codes so you can use the same value as the SKU, for example. Internal SKU - Your internal product identifier. Eshops - Select the e-shops where the product will be available. Set items - Search for and specify all products included in the set, along with their quantities.
Optional Fields:
Reference numbers - An additional identifier for the product. If not needed, we recommend using the same value as the EAN. Description - Your additional notes about the product. Product group - E.g., magazine, footwear, toys.