Product Changes
This guide provides instructions on how to make changes to products in Mailship. We will go through how to activate or deactivate a product, change the name, SKU, or EAN code. You will also learn about other modifications that can be made to products.
Activating/Deactivating a Product
Activating a Product
When you fill in all the required fields for a new product, it will automatically be activated and become available for orders.
Deactivating a Product
If you no longer want to use a product, you can deactivate it. A deactivated product will not appear among the products available for orders.
If you need to reuse a parameter from a deactivated product, such as the Primary EAN or Internal SKU, to create a new product, please contact customer support for adjustments. Afterward, you will be able to create the new product.
Product Changes in the Mailship Portal
You can only modify product details that are currently allowed based on the product's status. Mailship automatically manages what can be changed, such as the EAN, SKU, name, or LOT evidence. These changes are made in the Mailship portal by opening the product details.
What Can Be Freely Edited on a Product
You can easily edit these fields directly in the Mailship portal without the need to contact customer support. Simply open the product details and make the necessary changes. The updates will take effect immediately, helping you maintain up-to-date information about your products effortlessly.
Name
HS Code
Country of origin
Product group
Eshops
Description
Customs description
Dimensions
Languages on the cover
Your images
Product services:
Serial number evidence
Additional work on receiving → available on request: Services and Functions for Products
Qualitative receiving → available on request: Services and Functions for Products
For more information about individual product details, visit: Creating a Product
Fields That Cannot Be Edited in the Mailship Portal
Some fields cannot be changed without contacting support, and in certain cases, they cannot be edited at all. We recommend modifying these product parameters only in exceptional cases! Additional changes may cause synchronization issues between systems, potentially affecting order processing and delaying shipments to end customers.
Primary EAN
Internal SKU
Packaging Type
Reference Numbers
LOT evidence
SKU and EAN Changes
We recommend changing the product parameters Primary EAN and Internal SKU only in exceptional cases. Such changes may cause synchronization issues between systems.
For changes to SKU or EAN, it is necessary to contact customer support and consult on the best way to implement the change.
SKU Change
Our support team can easily update the Internal SKU. From your side, it is important to ensure that the product in your e-shop/system has matching details.
EAN Change
An EAN change is only possible if the product has no stock available. If it is necessary to change the EAN for a product with stock, customer support will assist you in removing the product from stock and re-stocking it with the new EAN.
LOT Evidence Change
If you need to enable or disable batch validation, it is important to do so at the very beginning, before the product starts appearing in warehouse movements. Therefore, we recommend deciding whether the product will be batch-tracked or non-batch-tracked when creating a new product and setting it accordingly.
What to do if you need to change LOT evidence later?
If you need to enable LOT evidence after the product has been created, you will need to:
Deactivate and rename the original product – the old product will no longer be usable.
Create a new product – set up a new product with the desired LOT evidence settings activated.
Transfer inventory – if the original product has stock, you need to transfer it to the new product.
For exact instructions and further details, contact customer support, who will guide you on the best approach for your specific situation.
Deleting a Product
Complete deletion of a product is not possible in Mailship. If you no longer wish to use a product, you can deactivate it and edit its details (e.g., name, EAN, SKU) to reuse them for another product. Products marked as inactive will not appear in orders or sales.