Knowledge base (EN)
Knowledge base (EN)
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How to Grant Access for Customer Support (Shoptet)

The correct functioning of the plugin and the correct transfer of information between Shoptet and Mailship depend on how the client has set everything up in the plugin. So that our Mailstep colleagues can advise you as well and as quickly as possible on why orders or products are not syncing, you can grant them access to certain parts of your Shoptet – i.e. to orders, products and the Mailship plugin.

How to Create the Access

1. Shoptet - Settings (Nastavení) → Administration (Administrace) → Store Administrators (Správci obchodu) → Add (Přidat)
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2. Fill in the mandatory fields:

  • Name and surname (Jméno a příjmení), for example: Mailstep support

  • Email: support_it@mailship.com

  • Password (Heslo) and password confirmation: any

  • Current password for confirmation (your own password)

  • ATTENTION! Do not save yet – first select the user rights further below, see step 3.
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3. User rights (Práva uživatele) - select at least:

Orders (Objednávky)

  • Overview (Přehled)

  • Export

Products (Produkty)

  • Overview (Přehled)

  • Stock (Sklad)

  • Categories (Kategorie)

  • Export

Connections (Propojení)

  • Mailship
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Summary - send these three details to support:

  1. Login name = email

  2. Password

  3. The link where support can log in (each e-shop has its own link)