A Product Is Not Syncing
The most common reason why a product does not sync between the systems is a mismatch or a missing value in one of these parameters: Product Code (SKU in Mailship) and EAN code (EAN in Mailship).
-
Check whether the product in Shoptet has the EAN filled in.
-
Check whether anything has been changed on the product card in Shoptet, and whether the Product Code (SKU in Mailship) and EAN match in both Shoptet and Mailship.
For more information on product sync → Product Sync
An Order Is Not Syncing
The most common reason why an order does not sync lies in the products or in the shipping settings for the shipment.
-
Check whether the products in the order have the Product Code (SKU in Mailship) and EAN code (EAN in Mailship) filled in and correctly synced → for more information on product sync → Product Sync
-
Check the settings of the shipping method selected in the order → for more information on shipping settings → Shipping Configuration
-
Check whether the order has the correct status that is set for transferring orders to Mailship → for more information → Order Sync
Order sync is based on a specific status and on the settings you have chosen in the plugin. Unfortunately, we cannot see these settings unless you have created access to your Shoptet for us.