CZ DC: Overview of Shipping Carrier Terms

This article provides an overview of the terms and conditions for each shipping carrier. It compares key rules and requirements to help you quickly find details such as size and weight limits, permitted types of goods, insurance options, and other essential information.

Minimum and Maximum Parcel Dimensions

Carrier	Minimum Dimensions	Maximum Dimensions
Česká pošta	15 x 10.5 cm	Balík do ruky: Longest side max. 200 cm, total dimensions max. 300 cm. Balík na poštu: Longest side max. 240 cm, total dimensions max. 300 cm. Balíkovna: Max. 50 x 50 x 50 cm.
DHL Connect	11 x 15 x 1 cm	Longest side max. 120 cm, total perimeter max. 360 cm.
DHL Express	10 x 7 x 1 cm	Longest side max. 300 cm, total weight max. 3000 kg.
DPD	11 x 15 x 1 cm	Delivery to address: Longest side max. 175 cm, perimeter max. 300 cm. Box delivery: Longest side max. 100 cm or perimeter max. 250 cm.
Fedex	10 x 7 x 1 cm	Max. 100 x 50 x 50 cm.
GLS	11 x 15 x 1 cm	Delivery to address: Perimeter max. 3 m (2x height + 2x width + 1x length), longest side max. 2 m. Box delivery: Longest side max. 50 cm.
InPost	11 x 15 x 1 cm	Delivery to address: Total dimensions max. 220 cm, one side max. 120 cm. Box delivery: Max. 41 x 38 x 64 cm.
PPL	11 x 15 x 1 cm	Delivery to address: Max. 120 x 60 x 60 cm, perimeter max. 360 cm. Parcelbox delivery: Max. 43 x 43 x 60 cm.
Spring	9 x 14 cm	Max. 100 x 50 x 50 cm.
Zásilkovna	10×7×1 cm	Delivery to address: Total dimensions max. 120 cm, one side max. 70 cm. Box delivery: Longest side max. 50 cm, total dimensions max. 120 cm.

Maximum Parcel Weight

Carrier	Maximum Weight (per parcel)
Česká pošta	Balík do ruky: max. 50 kg Balík na poštu: max. 31,5 kg Balíkovna: max. 15 kg
DHL Connect	31,5 kg
DHL Express	50 kg
DPD	31,5 kg (box and pickup max. 20 kg)
Fedex	50 kg
GLS	31,5 kg (pickup places max. 10 kg)
InPost	30 kg (box max. 25kg)
PPL	31,5 kg
Spring	20 kg
Zásilkovna	15 kg

Basic Insurance Coverage

Liability for loss, damage, or content reduction

Carrier	Liability Coverage
Česká pošta	Up to 50 000 CZK
DHL Connect	Up to 100 000 CZK
DHL Express	Coverage for loss or destruction of the shipment.
DPD	Up to 50 000 CZK
Fedex	Up to 100 USD
GLS	Up to 30 000 CZK
InPost	No basic liability (insurance available)
PPL	Delivery to EU: 100,000 CZK Pickup point: 20,000 CZK Private address: 50,000 CZK
Spring	No compensation for basic services, only Packet Plus packages up to 25 EUR; higher limits according to international agreements (CMR, Warsaw, Visby).
Zásilkovna	Up to 50,000 CZK (or 700 EUR in other currency)

Delivery Services Offered

Below is an overview of the primary types of services offered by our shipping carriers. For complete details, you can also find information in the Mailship portal administration: Settings → Carriers → Carrier Details. There, you will also find specifics about delivery options for individual countries. For more information, visit: User Administration | Carriers

Carrier	Delivery To Address	Pickup Place	Other Services
Česká pošta	Balík Do Ruky	Balíkovna	Balík Na Poštu
DHL Connect
DHL Express
DPD	Private More info The Private service is intended for delivery to private individuals, i.e., B2C.	Pickup More info The Pickup service is intended for delivery to pickup places/lockers.	Classic More info The Classic service is intended for delivery to businesses, i.e., B2B shipments. In case of cooperation with Alza, the Classic service is also suitable for Alza's physical stores.
Fedex
GLS		Pickup Point
InPost	Courier Standard	Locker Standard
PPL		PPL Parcelshop
Spring
Zásilkovna		Pickup Point

Multiparcel Option

The multi-parcel service allows sending multiple parcels within a single order. In practice, this means that if you have a shipment that cannot or should not be packed into a single parcel (for example, due to weight, size, or the nature of the goods), you can divide it into several parcels and send them as one shipment.

Carrier	Multiparcel
Česká pošta	(max. 5 parcels, Balíkovna: 1 parcel)
DHL Connect
DHL Express
DPD	(delivery to address only, not for boxes)
Fedex	(max. 30 parcels)
GLS
InPost
PPL
Spring
Zásilkovna

COD (Cash On Delivery)

Below is an overview of countries where COD is available, including supported currencies. To enable this feature, an account in the respective currency is often required.

Carrier	COD Availability
Česká pošta	Only available for CZ accounts
DHL Connect	COD not available
DHL Express	COD not available
DPD	CZ: CZK account with a Czech bank SK: SK or CZK account PL: PL or CZK account HU: HU account SI: EUR account supporting SEPA payments HR: EUR account supporting SEPA payments RO: RO account (additional fees may apply for other accounts) BGN: BG account (additional fees may apply for other accounts)
Fedex	COD not available
GLS	CZ, HU, RO: CZK account SK, HR, SI: EUR account
InPost	PL account in a Polish bank
PPL	CZ: CZK account SK: EUR account (IBAN + SWIFT required) PL: PL account HU: CZ or HU account RO: RO account
Spring	COD not available
Zásilkovna	CZ: CZK account SK: EUR account PL: PLN account HU: EUR account RO: RO account HR: HR account

Delivery Countries

For details on the countries serviced by each shipping carrier, refer to the Mailship portal: Go to Settings → Shipping carriers. More information is available here: User Administration | Shipping-Carriers