Order Picking

All goods are stored in the Gallery department. Once an order is ready for processing, our staff ensures the so-called picking process. They scan the item’s current location with a scanner and transfer it to a designated box. This box is then sent to the packing area, where the order is prepared for safe shipment.

What issues can occur during picking?

There may be situations when a damaged item is discovered, or an item is not found in the warehouse. Here's how our warehouse staff handles these cases:

Damaged Item:

• If a damaged item is found during order picking, the staff checks if a replacement is available in stock and the order is completed with this replacement.

• The damaged item is reported internally to the claims department.

• The claims department contacts the customer to agree on the next steps.

Missing Item:

• If the warehouse cannot locate an item during picking and no replacement is available, the order cannot be completed.

• Customer support informs the customer and discusses a resolution, such as completing the order without the missing item or canceling the order.

• The missing item is transferred to the "Missing Warehouse." If it cannot be located, the item's cost will be refunded to the customer during the inventory process.

You can find a record of all these movements in Internal inventory movements