CZ DC: Jiný odběr / Other service
How to Set Other Service in the Mailship Portal?
When creating a shipment, select:
Shipping carrier: Jiný odběr
Shipping service: Jiný odběr
Pickup place: Výdej na expedici
Handover to expedition / Výdej na expedici
Use the Výdej na expedici option with the "Jiný odběr" shipping carrier if you plan to pick up goods personally from a warehouse or for specific cases such as pallet shipping.
Important: Do not use this option for end customers; it is intended for internal purposes only. More information about personal pickup is available here: Handover to Carrier | Personal-Pickup
Transfer to Inbound / Výdej na příjem
Select this option when you need to: Transfer goods between locations, recount inventory, or perform any other handling of goods.
Recommendation: Before initiating a stock transfer, contact our customer support to ensure all steps are handled correctly.
Steps for Stock Transfer to Inbound
Create a expedition with the carrier Jiný odběr – Výdej na příjem.
Create a stock advice for the same goods, adding a note about what needs to be done (e.g., recount, label change).
Notify customer support, as some changes, like EAN modifications, must be processed by them directly.
Outbound – Cancellation / Výdej na příjem - STORNO
If you need to cancel an ongoing order (in any status before "Waiting for carrier"), customer support will follow this process:
Change the carrier in the internal warehouse system to Other service – Outbound for inbound – Cancellation.
A label will be printed at the packing station to return the goods to the warehouse through the returns department.
Once processed, the goods will be restocked and ready for use in another order. The shipment status will then update to Returned, which is the final state.
More details: Expedition Changes | Cancellation-of-Order
Transfer to Claims / Výdej na reklamace
This option is not chosen by you when creating a shipment. Instead, it is used by the complaints department in cases where goods are internally damaged due to our error.
For each instance, the complaints department will inform you about the process for each case.