An order can only be modified or canceled up to a certain stage of processing. You can edit it before processing begins, while cancellation is possible until completion at the packing station is finished. Once the order reaches the Waiting for carrier status, it can no longer be canceled.
Editing Order
An order can be modified until it reaches the status "Awaiting processing". Once it transitions to this status, the order is already synchronized with our internal warehouse system, and its editing is only possible under certain conditions.
How to Edit an Order in the "Awaiting Processing" Status
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Temporarily pause the order - First, you need to place the order on hold to block its further processing.
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Make the required changes - Once the order is on hold, you can edit it as needed.
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Save and send - After completing the edits, ensure you save the changes and resubmit the order for processing so it can continue to the next step.
Difference Between "Save" and "Save and send"
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Save – Saves changes, but the order remains on hold.
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Save and send – Saves changes and sends the order for processing.
Cancellation of Order
An order can be easily canceled up to and including the "Completion" status. You can cancel the order via the "Cancel Order" button in the expedition details.
Cancellation in the Take out and Completion Statuses
If you cancel an order in one of these two statuses, the warehouse is already working on it. Picking is completed and the order is packed, but it is no longer handed over to the carrier. The parcel is then passed to the returns department, where the goods are restocked.
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until the return is completed, the order is in the Waiting for cancel status, then Canceled
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the processed return is visible in Mailship in the Returns section
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picking, packing and the return are charged
A canceled order cannot be restored – once an order is canceled, it cannot be returned to processing. Instead of restoring it, you can easily duplicate the order to create a copy for reprocessing.
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Order status |
Editing order |
Cancellation of Order |
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On hold |
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Awaiting reservation |
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Awaiting validation |
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Incorrect |
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To be confirmed |
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Waiting for goods |
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Preallocated |
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Awaiting processing |
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Take out |
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Our warehouse is already working on the order. If canceled, the warehouse completes picking and packing and hands the order over to returns for restocking. |
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Completion |
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Our warehouse is already working on the order. If canceled, the warehouse completes picking and packing and hands the order over to returns for restocking. |
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Waiting for carrier |
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Carrier picked up |
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Ready for takeover |
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Delivered |
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Probably delivered |
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Waiting for cancel |
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Returning |
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Returned |
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Canceled |
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