Creating Claim

How to Create Claim

In this manual, you will find instructions on how to submit a claim directly in the Mailship portal. The entire claims processing procedure is described here: Claims process.

1) Creating Claim

In the Mailship portal, claims are created in the “Expeditions” section. First, find the order you want to claim, open its details, and click on the Create Claim option at the bottom.

2) Filling Out a Claim

In the newly opened window, fill in the required details:

Mandatory Fields
Internal ID - The identifier for the claim – we recommend using the number of the claimed expedition for easier tracking. Reporter - The person submitting the claim and managing it with our department. This person will receive notifications about changes to the claim. Reason - Select from the options: Undelivered, Incomplete, Damaged, Late Delivery, or Other. Claim value: The amount you are claiming with the claim.
Optional Fields
Description: Briefly explain the reason for the claim. Attachments: This field is optional, but for successful and faster resolution, we recommend attaching the customer and purchase invoices or other relevant documents. The required documents for submission can be found here: Claim Resolution

3) Successfully Created Claim

After submission, a confirmation window with the message "Success" will appear. You can open the claim details by clicking the "OK, show me" button.

After creation, the claim has the status Created, and it is prioritized in this state. You can add comments or attachments, but do not change the status (be cautious with the Waiting for Response button, as it also changes the claim's status).