A claim must be reported immediately after it is discovered so we can resolve it efficiently.
Please submit all claims directly in the Mailship portal. You can find the complete step-by-step guide here: Creating Claim
When reporting a claim, always attach the customer (sales) invoice and the purchase (supplier) invoice. If you do not have a purchase invoice (for example, if you are the product manufacturer), you can attach a Sworn Statement – Purchase Costs instead.
Useful Forms for Reporting/Resolving Claims
Sworn Statement – Purchase Costs
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Must be signed by hand
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Must include the shipment number
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Must be filled out by the recipient of the shipment (the person listed in the delivery address)
CS: Čestné prohlášení.docx
EN: to be done
IT: to be done
EL: to be done
Sworn Statement – Missing Product in Shipment
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Must be signed by hand
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Must include the shipment number
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Must be filled out by the recipient of the shipment (the person listed in the delivery address)
CS: ČP chybějící produkt v zásilce.docx
EN: CP - missing product.docx
IT: to be done
EL: to be done
Sworn Statement – Undelivered Shipment
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Must be signed by hand
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Must include the shipment number
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Must be filled out by the recipient of the shipment (the person listed in the delivery address)
CS: ČP o nedoručení zásilky.docx
EN: CP - undelivered shipment.docx
IT: to be done
EL: to be done
Damage Report
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This form should be available from the shipping carrier's driver upon delivery
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Every recipient has the right to ask the driver for this form and fill it in on the spot, especially if the shipment appears suspicious in any way – for example, it rattles, is torn, wet, or sealed with the carrier's tape
CS: ŠKODNÍ PROTOKOL.docx
EN: to be done
IT: to be done
EL: to be done