Claim Reporting

A claim must be reported immediately after it is discovered so we can resolve it efficiently.

Please submit all claims directly in the Mailship portal. You can find the complete step-by-step guide here: Creating Claim

When reporting a claim, always attach the customer (sales) invoice and the purchase (supplier) invoice. If you do not have a purchase invoice (for example, if you are the product manufacturer), you can attach a Sworn Statement – Purchase Costs instead.

Useful Forms for Reporting/Resolving Claims

Sworn Statement – Purchase Costs

Must be signed by hand
Must include the shipment number
Must be filled out by the recipient of the shipment (the person listed in the delivery address)

CS: Čestné prohlášení.docx
EN: to be done
IT: to be done
EL: to be done

Sworn Statement – Missing Product in Shipment

Must be signed by hand
Must include the shipment number
Must be filled out by the recipient of the shipment (the person listed in the delivery address)

CS: ČP chybějící produkt v zásilce.docx
EN: CP - missing product.docx
IT: to be done
EL: to be done

Sworn Statement – Undelivered Shipment

Must be signed by hand
Must include the shipment number
Must be filled out by the recipient of the shipment (the person listed in the delivery address)

CS: ČP o nedoručení zásilky.docx
EN: CP - undelivered shipment.docx
IT: to be done
EL: to be done

Damage Report

This form should be available from the shipping carrier's driver upon delivery
Every recipient has the right to ask the driver for this form and fill it in on the spot, especially if the shipment appears suspicious in any way – for example, it rattles, is torn, wet, or sealed with the carrier's tape

CS: ŠKODNÍ PROTOKOL.docx
EN: to be done
IT: to be done
EL: to be done